Shipping and Returns

WHAT YOU WILL RECEIVE
All our prints are sold unframed, backed on acid free mount board, and wrapped in bio-based film. Prints are all printed by Louise Barr in the studio.

Your print will be delivered in a recycled, recyclable cardboard and paper envelope, a recycled cardboard mailer, or a sturdy cardboard tube depending on its size.

There may also be a recycled, recyclable corrugated cardboard bumper in the envelope to further protect your print from damage in transit.

Even the tape we use is paper-based rather than plastic and is fully recyclable.

Greetings cards are posted in recycled, recyclable cardboard and paper envelopes, or a recycled cardboard mailer depending on the quantity.

Please do not hesitate to contact us regarding cancellation, returns or any other problems.

TO THE UK
Unless otherwise stated, we ship all prints to UK mainland addresses insured with the Royal Mail which will require a signature on delivery.

Delivery for prints starts at £5 to all UK addresses. This usually takes 48 hours, but times are subject to change at the moment.

If you’re based outside the UK, please contact us to enquire about shipping.

Card quantities fewer than ten are posted with Royal Mail.

For most deliveries a tracking number will be sent to you once the items have been received into the postal system. This number will be sent via PayPal.

Taxes: All customs charges, taxes or import duties that may be payable are the sole responsibility of the purchaser.

DELIVERY TIMES
We aim to ship orders within 3/4 days of receipt.

Unless otherwise stated, for UK addresses, smaller items are shipped by Royal Mail Special Delivery (which will arrive the day after shipping). Larger items are generally sent by ParcelForce using their 48 hours service.

If you’re purchasing a gift and need delivery by a specific date please contact us first.

RETURNS
We will accept returns within 28 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and packaged carefully for return postage.

In the event that your product arrives damaged please contact us.

We will replace any items which have arrived in a damaged condition.

Please return products to: Returns, Louise Barr, The Studio, 6 St Marys Court, Ely, Cambridgeshire CB7 4HQ

We recommend using recorded delivery to return items and please remember to include a copy of your receipt along with your contact details.

Please note that we are unable to reimburse you for any shipping costs.

REFUNDS
Once your return is received, we will contact you to let you know that we have received your returned item and whether we are able to approve your refund.

If approved, your refund will be processed and credit will automatically be applied to your credit card or original method of payment within 14 days.

Postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except where an item is faulty or the delivered order is incorrect.